Missing a flight can be a stressful experience, especially when you're unsure of the airline’s policies or what to do next. If you’ve missed your Sun Country Airlines flight, don’t panic — there are steps you can take to manage the situation and potentially salvage your travel plans. Here’s a comprehensive guide on what to do if you miss your Sun Country Airlines flight.
1. Understand Sun Country’s Missed Flight Policy
Sun Country Airlines does not have a formal “flat tire rule” (a common industry term for grace periods), but they do handle missed flights on a case-by-case basis. Generally, if you miss your flight due to circumstances beyond your control — such as traffic delays or medical emergencies — you should contact the airline as soon as possible to explain your situation.
It’s important to note that if you miss your flight and do not notify the airline, you may be considered a no-show. In most cases, this means you will forfeit the value of your ticket, especially if it is non-refundable.
2. Call Sun Country Airlines Immediately
Time is crucial. As soon as you realize you’re going to miss your flight — or if you’ve already missed it — call Sun Country Airlines’ customer service. The sooner you contact them, the better your chances of rebooking or receiving a travel credit.
Be prepared to provide your confirmation number, flight details, and reason for missing the flight. The airline may offer to place you on standby for the next available flight, depending on availability and your ticket type.
3. Know Your Fare Rules
Different fare types have different flexibility levels. If you purchased a non-refundable basic fare, you might not be entitled to a refund. However, Sun Country may offer you credit toward a future flight, especially if you contact them promptly.
If you booked a more flexible fare or added optional protection during booking, your options for rebooking without heavy penalties may be better. Always review your original booking confirmation to understand the specific rules tied to your ticket.
4. Check for Travel Insurance Coverage
If you purchased travel insurance—either through Sun Country or a third-party provider—you may be covered for missed connections or delays due to reasons such as accidents or medical emergencies. Review your policy to determine whether you qualify for a refund or reimbursement for rebooking expenses.
5. Head to the Airport Help Desk (If You're Nearby)
If you’re still close to the airport, go directly to the Sun Country Airlines counter. Airline staff can often assist more effectively in person, and they may be able to offer you a same-day rebooking option at a reduced cost.
6. Prevent Future Missed Flights
While not helpful for your current situation, it’s a good idea to use this experience to plan ahead for future travel. Arrive at the airport at least 2 hours prior to domestic flights and 3 hours before international flights. Always monitor flight status for any last-minute changes.
Final Thoughts
Missing a Sun Country Airlines flight can be frustrating, but your next steps matter. By contacting the airline quickly, understanding your fare type, and seeking help either online or at the airport, you may still be able to catch another flight or receive credit for future travel. Always stay informed, calm, and proactive to get back on track.